Línea CallMyWay 400x-xxxx

This is the service provided with a Costa Rican telephone line, including a Costa Rican DID/DOD number, over the Internet.

The phone line provided by CallMyWay is within the 400X-xxxx series.  As an installation charge, 2,754 colones or  the corresponding US$ rates are applied for the installation of random numbers (includes VAT, CR and 911), if an a la carte number is desired, 5,737.5 colones or the corresponding US$ rate are charged per number per instalation, a charge that applies only once (includes VAT, CR and 911). Every time the client requests an a la carte number, the installation charge is applied to the new number.

Installation charges are not included as the service offered does not require installation as it is only configured. In the case that the user requires the installation of a Telephone or Telephone Exchange, these are analyzed case by case and are charged separately from the service.

The number assigned to a CallMyWay line can ring on an IP phone (Software or Hardware) or on a conventional phone anywhere in the world. 

In the event that the call is forwarded to a conventional telephone anywhere in the world, the CallMyWay customer will pay for the cost of forwarding said call at the rates in effect to the destination to which the call is forwarded. There applies a charge per extra channel or DID/DOD.

CallMyWay guarantees that it will provide its services within the minimum quality parameters established by SUTEL, according to the Regulation of Provision and Quality of Services, and RCS-152-2017.

SIP devices specs:

• To install a telephone service with CallMyWay, the client is required to have:

• Dedicated Internet service

• Quality of Service (QoS) validation has been carried out on the client's network

Umbrales de calidad del servicio

IC-1, service delivery time: Less than one business day

IC-2, fault repair time: Less than one business day

IC-3, Invoice issuance: 10 days after the emission date

IC-4, Claims for billing content: Equal or less than 1% of the invoices issued

IC-6, Response time for call center: 20 seconds for 35% attended by an agent

IC-7, Availability of the service associated with the core network: 99.97%

IC-8, Quality of service perceived by the user: There is no established threshold since it is obtained from an annual survey.

IV-9, Percentage of unsuccessful calls: Less than 4%

IV-10 Quality of telephone services:

 Year 2019 is> = 3.25 for 95% or more of the measurements made

 Year 2020 is> = 3.5 for 95% or more of the measurements made

IV-11, Call setup time: Time

IV-12, Local Voice Delay, Time <= 300 milliseconds for 95% or more of calls

IV-12, International Voice Delay, Not Applicable

In case of not complying with the minimum quality parameters established by SUTEL, it guarantees the right to its clients or end users to compensation and reimbursements.