See Rates by Country
Estimate rate as per destination number
Notes
- Tax rates include 13% Costa Rican sales tax, 911 service charge (0.75%), and 9355 statutory charge for Red Cross financing (1%)
- International calls less than 3 seconds are not charged.
- Calls to Costa Rica less than 3 seconds are not charged.
- If you use the Operator Preselection service "1900" you must add the charge of a cellular or landline call as appropriate. Your traditional telephone provider should not charge for such a call.
- Installation charge is 3000 colones per service and a deposit equivalent of one month of services
- No difference between On-net and Off-net calls.
- Advertised rates apply to both prepaid or post-paid services.
- For calls transferred or forwarded to any network, the applicable charge for a call to that network apply.
- No restriction apply to transfer or forward calls from the CallMyWay network
- Calls to Mexico are charged based in real call duration
- Installation charge 3000 colones per service
- Monthly charge 3000 colones per service
- 3000 colones reactivation o reconnection fee per service, 3% interest rate for owed ammounts apply
- Charges in Costa Rica Colones unless otherwise specified, if in US Dollars applies the BCCR offical purchase exchange rate at the time the invoice is issued
General support scheme
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Support is provided free of charge and remotely as follows
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Via email ([email protected]), chat or call to our service center 800 800 0202.
- Monday to Friday 6:30 to 17:30 hours (-6 UTC)
- Saturday and Sunday 7:00 to 17:00 hours (-6 UTC)
- Emergencies, 24/7: [email protected]
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Via email ([email protected]), chat or call to our service center 800 800 0202.
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For other services or requests, after the second unjustified visit, previous customer request, rates IVA included, applies BCCR purchase exchange rate of the invoice emmision date:
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Programmed remote support (carried out 24 hours after request)
- US$56.5 per hour, from the moment our staff leaves our offices.
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Remote emergency support (carried out 2 hours after request)
- US$84.75 per hour, from the moment our staff leaves our offices.
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Programmed in situ support (carried out 24 hours after request)
- US$84.75 per hour, from the moment our staff leaves our offices.
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In situ emergency support (carried out 3 hours after request)
- US$169.5 per hour, from the moment our staff leaves our offices.
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Programmed remote support (carried out 24 hours after request)
